Welcome to Online Kade. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
To provide you with the best possible service (as a Customer, Vendor, or Rider), we collect the following types of information:
Personal Information: Name, email address, phone number, and physical address provided during registration or profile updates.
Location Data: We collect precise or approximate location data from your mobile device. For Customers, this is used to show nearby stores and estimate delivery times. For Riders, background location may be tracked to provide live order tracking to customers.
Camera and Photos: We request access to your device's camera and photo gallery to allow you to upload profile pictures, store logos, or verification documents (NIC, Driving License, etc. for Vendors and Riders).
Usage Data & Interactions: Information about how you interact with our app, including order history and in-app communications (chat/emails).
Device & Technical Data: We collect Device IDs, crash logs, and diagnostic data to help us monitor app performance, fix bugs, and send necessary push notifications.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To create and manage your account.
To process your transactions, deliver orders, and send related information (e.g., order confirmations, receipts).
To enable live location tracking for active deliveries.
To communicate with you via email, SMS, or WhatsApp regarding your orders, updates, or support requests.
To verify the identity of Vendors and Delivery Riders for security and trust.
To monitor app health, improve functionality, and resolve technical issues.
3. How We Share Your Information
We do not sell your personal data. However, we may share your information in the following situations:
With Service Providers: We share data with third-party vendors who assist us (e.g., Google Maps for location/routing, Firebase for notifications and database hosting).
Between Users: To facilitate a delivery, a Customer's name, phone number, and delivery address will be shared with the Vendor and the assigned Rider.
Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities.
4. Data Retention and Security
We use industry-standard security measures to protect your personal information from unauthorized access, loss, or alteration. All user data collected by the app is encrypted in transit using secure protocols. We retain your personal data only for as long as your account is active or as needed to provide you services and comply with legal obligations.
5. Data Deletion Rights
You have the right to request the complete deletion of your account and all associated personal data from our systems at any time.
To request data deletion, please visit our Data Deletion Request Page or email us directly at support@onlinekade.com.
6. Age Requirements
Our services are strictly intended for users who are 18 years of age or older. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that a minor has provided us with personal data, please contact us so we can immediately remove that information from our servers.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us: